Terms & Conditions – WIC Solutions

These Terms & Conditions apply to all quotations, installations, and services provided by WIC Solutions. By accepting a quotation, the client agrees fully to the terms outlined below.

  1. Quotations & Pricing

  • Quotations are based on current material costs and scope at the time of issue.
  • Prices may change if material costs fluctuate or the scope of work is altered.
  • Any additional work requested will be quoted separately and must be approved in writing before commencement.

  1. Deposits & Payment Terms

  • A deposit, as specified in the quotation, is required before work begins.
  • Payments must be made according to the agreed schedule.
  • All materials and installed works remain the property of WIC Solutions until full payment is received.
  • WIC Solutions reserves the right to remove installed items in the event of non-payment.

  1. Client Responsibilities

The client is responsible for ensuring:

  • The site is safe, clear, and accessible prior to work commencing.
  • All furniture, valuables, and personal items are removed.
  • Disclosure of all existing underground or concealed services (e.g., water, electrical, drainage).

WIC Solutions is not liable for:

  • Damage to undisclosed or hidden services.
  • Damage to items if assisting with moving on-site.
  • Delays caused by restricted access, other contractors, or site conditions (additional charges may apply).

  1. Workmanship Guarantees (By Division)

Construction, Decking & Flooring

  • 12-month workmanship guarantee on general construction works.
  • Structural movement, cracking, or settlement due to soil conditions or external factors is excluded.
  • Timber and composite materials are natural/engineered products and may:
    • Change colour
    • Expand/contract
    • Develop minor cracks or surface variations
  • These characteristics are not considered defects.

Electrical Works

  • 12-month workmanship guarantee on electrical installations.
  • Work is completed in accordance with applicable regulations.
  • WIC Solutions is not liable for:
    • Power surges
    • Overloading
    • Faulty existing infrastructure

Security & Technology Systems

  • 12-month workmanship warranty from installation date.
  • System performance depends on environmental and technical factors such as:
    • Lighting and weather (CCTV)
    • Network strength (Wi-Fi systems)
  • WIC Solutions is not responsible for losses due to system failure or external interference.

Underfloor Heating

  • 12-month installation guarantee.
  • Must be operated within recommended settings.
  • Damage caused by drilling, alteration, or misuse is not covered.

Jacuzzis / Spa Installations

  • 12-month workmanship guarantee on installation.
  • Client is responsible for ongoing water treatment and care.
  • Damage from misuse, chemical imbalance, freezing, or poor maintenance is excluded.

  1. Product Warranties

  • All equipment and materials are covered by manufacturer warranties only.
  • WIC Solutions does not extend or modify manufacturer warranties.
  • The client may be required to register warranties directly with the supplier.

  1. Materials & Finishes (Decking and Flooring Specific)

  • Timber and composite decking may fade, stain, expand, or contract over time.
  • Protective coatings (oils, stains, sealers) are affected by:
    • UV exposure
    • Weather conditions
    • Maintenance levels
  • Performance and lifespan of coatings cannot be guaranteed.

Note on Composite Products:

  • Lower-grade composites may expand/contract more significantly.
  • Fading and staining may occur, particularly with uncapped boards.
  • These are product characteristics and are not covered under warranty.

  1. Electrical Supply, Power & Network

  • Clients must provide stable power and surge protection.
  • WIC Solutions is not liable for damage caused by:
    • Load shedding
    • Power surges or lightning
  • Internet-based systems require functional Wi-Fi or network access.
  • Performance of systems is dependent on the client’s network provider and infrastructure.

  1. Equipment & System Placement

  • Equipment placement (cameras, sensors, etc.) must be approved by the client.
  • WIC Solutions is not responsible for blind spots or performance limitations resulting from client-approved positioning.

  1. Variations & Additional Work

  • Any changes during installation may affect cost and timeline.
  • Hidden conditions (e.g., buried cables, hard surfaces, faulty wiring) may result in additional charges.
  • All variations must be approved in writing.

  1. Maintenance & Aftercare

  • Regular maintenance is the responsibility of the client and may include:
    • Cleaning
    • Re-sealing or re-coating
    • System testing and servicing
  • Failure to maintain may void warranties.
  • Normal wear and tear (scratches, stains, dents) is not covered.

  1. Call-Outs & Service Fees

Call-out fees may apply for:

  • User-related issues
  • Environmental damage
  • Maintenance-related faults
  • Changes or adjustments after installation

  1. Compliance

  • All applicable work is completed in accordance with relevant industry standards.
  • Certificates of Compliance (COC) can be issued where required.

  1. Limitations of Liability

WIC Solutions is not liable for:

  • Damage caused by third parties or other contractors
  • Loss, theft, or damages before, during, or after installation
  • Water ingress, drainage, or waterproofing issues unless specifically included
  • Delays caused by weather, supply shortages, or unforeseen events
  • Consequential or indirect damages

  1. Completion & Handover

  • Works are considered complete upon practical handover.
  • Use of installations prior to handover is at the client’s risk and may void warranties.

  1. Acceptance of Terms

By proceeding with the quotation, the client acknowledges and accepts these Terms & Conditions in full.